Q: What is the deadline for placing orders?
A: Orders must be placed by 9:00 a.m. the day before the day you want your meal. (Example: Monday's lunch must be ordered by Sunday at 9:00 a.m.) If the deadline for ordering has passed, the day will appear blank on your screen.

Q: What if I have orders in my cart and I forget to check out?

A: If this happens, please be sure to cancel the cart. If you have orders in your cart for dates that are now in the past, you will still be charged for the past dates. You will need to remove those items before checking out. Also, if you have orders in your cart and IT IS AFTER THE CUTOFF TIME FOR THE NEXT DAY ORDER, your student's order will not be seen or ordered. All lunch items are ordered around 9:30 AM each day.

Q: What is the price for each meal?
A: The price per meal varies

Q: Can I cancel or change a meal once the order has been placed?
A: Changing a meal follows the same procedure as cancelling a meal. Meals can be cancelled until 9:00 a.m. the day before the day for which the meals were ordered. After the 9:00 a.m. deadline all sales are final. (Example: Monday's lunch must be cancelled by Sunday at 9:00 a.m.)

Q: How do I cancel or change a meal?

A: Changing a meal follows the same procedure as cancelling a meal. Login in to your account.  Select your child's name in the menu bar.  Your lunch order calendar will appear.  On each day that you have ordered, you have the option to cancel.  Click on cancel. Once you cancel, a credit will be placed in your account for the amount of your cancelled order.

Q: What is your refund policy?
A: We have a "No Refund Policy", cancelled meals will result in a credit on your school lunch account. This credit will automatically be applied to your next order.

Q: What if I have children in multiple grades?
A: When you add children to your account make sure you select the right grade for each child.

Q: What happens if I my child is sick?
A: If your child is out for an extended period, you can cancel orders.  We are unable to offer refunds the day your child is out because the order is sent to the vendors the day before.

Q: How were the vendors selected?

A: We selected the vendors based on the quality of the food.   Many vendors that we spoke with were not interested in providing lunch to a school.  The vendors we are working with currently work with other schools in our community.  We hope the variety of meals offered meets the needs of our school community.  We know that not every option will appeal to every child.  We hope that having this service available to families provides a convenient, healthy lunch.

Q: Why do all of our meals come in prepackaged containers?  

A:  Our school does not have a kitchen inspected by the Health Department.  We must receive our food prepared by a vendor in an inspected facility. Food may not be modified at our site by a representative of the school.  Children may not serve themselves from open containers.  This means kids can not add lettuce and tomatoes to a sandwich from a bowl.  We can not wash and serve fruits or vegetables.  

Q: What is your privacy policy?
A: We will not sell or disclose any contact information submitted through our site to any third party. All personal information will be kept confidential. We will only use your contact information to correspond with you about important matters concerning our lunch program.
 

Q: What happens if school closes for bad weather and we have made lunch orders?

A: We will issue credits to your lunch account for the days that school is closed.